Miko69 Responsible Gaming — Safe Play Guide

1 What Is Responsible Gaming?

Responsible gaming means enjoying betting and gaming activities purely as a form of entertainment, with clear time and money limits, and the ability to stop at any time without feeling pressured.

Many people play bingo, sports betting, or casino games as an enjoyable recreational activity. Problems only arise when someone starts playing to escape stress, chases losses, or spends beyond their means. miko69 believes that with the right knowledge and the right tools, every player can maintain this balance.

We don't just provide a gaming platform — we also take responsibility for ensuring every user on our platform understands the risks involved and knows how to seek help when needed.

2 Signs of Problem Gaming

It is important to recognise the early warning signs before gaming habits start to negatively impact your daily life. Here are some indicators that deserve serious attention:

• Feeling restless or uneasy when not playing for a while.
• Frequently thinking about how to get more money in order to keep playing.
• Chasing losses — that is, continuing to play in hopes of recovering money that has already been lost.
• Lying to family members or friends about how much time or money you have spent on playing.
• Neglecting work, family, or financial responsibilities due to gaming.
• Borrowing money or selling possessions to continue playing.
• Tried to stop playing but failed despite having resolved to do so.
• Feeling stressed, guilty, or ashamed after a gaming session ends.

3 Smart Play Principles

Here is a brief guide we recommend to all miko69 players to ensure your gaming experience stays within healthy boundaries:

• Set a budget before playing: Decide how much money you are willing to spend and stick to that limit without compromise.
• Treat money wagered as an entertainment cost: Just like a movie ticket or a dinner out, money spent on gaming is the cost of enjoyment — not an investment.
• Set a time limit: Use a phone timer or reminder to make sure you don't overstay your time on the platform.
• Don't play when you are stressed or emotionally unstable: Decisions made under emotional stress rarely end well.
• Take regular breaks: Stand up, stretch, drink some water — don't let your gaming session go on non-stop.
• Identify games that suit you: Choose games you understand and enjoy, not ones that simply promise big rewards.
• Don't try to chase your losses: Losses are part of the game. Stop when your limit is reached, not when you have "broken even".

4 Child and Youth Protection

Miko69 enforces a minimum age requirement of 18 years for all players. We are committed to ensuring that this platform remains inaccessible to minors and underage individuals. Some of the measures we have in place include:

• Mandatory age verification at registration using a valid identity document.
• A rigorous KYC (Know Your Customer) process before any financial transaction is permitted.
• Continuous monitoring of accounts showing signs of use by underage individuals.
• Working together with parents and guardians — we encourage the use of parental control software on shared devices.

5 Self-Exclusion Procedure

If you feel you need a longer break from gaming, miko69 offers flexible self-exclusion options. Self-exclusion means your account will be suspended temporarily or permanently based on your choice, and you will not receive any promotional communications from us during that period.

You may choose from the following self-exclusion periods:

• Temporary Break (24 hours – 30 days): Ideal for players who want to pause briefly and clear their head before returning to play.
• Exclusion of 3 to 12 Months: For those who need a longer pause to reassess their gaming habits.
• Permanent Exclusion: Option to permanently close your account with no possibility of reopening.

To activate self-exclusion, log in to your account, go to account settings, and select the "Responsible Gaming" section. You can also contact our support team via live chat for immediate assistance.

6 Professional Help Resources in Malaysia

Miko69 recognizes that there are times when professional support is needed. If you or someone you know requires assistance, here are the resources available in Malaysia:

• Talian Kasih 15999: Free counselling service by the Ministry of Women, Family and Community Development. Operating 24 hours a day.
• Befrienders KL — 03-7627 2929: Emotional support and crisis prevention service operating every day.
• Government Hospitals: Psychiatry departments at government hospitals in Malaysia provide addiction counselling services, including gambling-related issues.
• Malaysian Counselling Association (PERKAMA): Can refer you to a licensed counsellor experienced in addiction issues.