Miko69 Privacy Policy — Your Personal Data Protection

1 Information We Collect

Miko69 collects your personal information solely for the purpose of delivering the best service and ensuring platform security. The categories of information we collect are as follows:

2 How We Collect Information

Your personal information is collected through several different channels:

• Account registration: When you register at miko69, you provide basic information such as your name, email, and phone number directly.
• KYC process: During identity verification, you upload documents such as an identification card or passport to ensure platform compliance.
• Financial transactions: Every deposit and withdrawal generates a transaction record that is retained for audit and security purposes.
• Platform usage: Our systems automatically record your gaming activity, login history, and interactions with the platform through cookies and secure tracking technologies.
• Customer support: Your communications with our support team, whether via live chat or email, are also retained for service quality purposes.

3 Purpose of Personal Data Usage

Every piece of information we collect has a clear and legitimate purpose. miko69 uses your personal data for the following purposes:

• Creating and managing your player account and ensuring secure access to the platform.
• Processing deposits, withdrawals, and all financial transactions carried out on the platform.
• Conducting KYC checks and age verification to comply with applicable regulatory requirements.
• Detecting and preventing fraud, money laundering, and other illegal activities on the platform.
• Providing effective customer support and resolving any complaints or enquiries.
• Sending account-related communications such as transaction notifications, security updates, and promotional information (with your consent).
• Continuously improving the functionality, performance, and user experience of the miko69 platform.
• Complying with legal obligations, regulatory requirements, and directives from relevant authorities.

4 Information Sharing and Disclosure

Miko69 takes the confidentiality of your data very seriously. We does not sell your personal information to any third party for commercial purposes. However, there are limited situations where we may share your information:

• Service providers: Technical partners who help us operate the platform, such as payment processors and cloud infrastructure providers, may access data necessary to deliver their services. All such providers are bound by strict confidentiality agreements.
• Legal requirements: We may be required to disclose information to regulatory authorities, law enforcement, or courts when mandated by applicable Malaysian law.
• Fraud prevention: In cases involving fraud investigations, we may share relevant information with the appropriate regulatory bodies or law enforcement agencies.

5 Data Security and Protection

Protecting your personal data is a responsibility we take very seriously. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your browser and miko69's servers is protected by bank-grade SSL encryption, ensuring no third party can intercept your communications.
• Secure password storage: Passwords are stored in hashed form using modern algorithms. The miko69 team cannot read your password in its original form.
• Two-factor authentication (2FA): We offer an additional security layer through two-factor authentication, which can be enabled in your account settings.
• Continuous security monitoring: Our systems monitor suspicious activity around the clock. Any unauthorised access attempts are automatically detected and blocked.
• Internal access controls: Only specifically authorized personnel may access player personal data, and all such access is logged and audited regularly.
• Financial data segregation: Payment details and banking information are processed directly by trusted payment processors and are not stored on miko69 servers.

6 Cookies and Tracking Technology

Miko69 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform so we can continuously improve the user experience.
• Functional Cookies: Saving your preferences such as language and display settings so you don't need to reconfigure them on every visit.

You can manage cookie settings through your browser, but please note that disabling certain cookies may affect platform functionality.

7 Data Retention Period

Miko69 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by law. The following are general data retention guidelines:

• Active account data: Retained for the duration of your active account and for a period of 7 years after account closure to comply with legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents: Retained for the duration of the active account and 5 years after account closure.
• Support communication logs: Retained for 2 years for service quality and dispute resolution purposes.
• Technical log data: Retained for 90 days for security and fraud detection purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our internal procedures.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. miko69 fully respects these rights:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction.
• Right to withdraw consent: You may withdraw consent for the use of certain data, particularly for marketing communications.
• Right to object: You may object to the processing of your data for certain purposes that are not legally required.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted, subject to legal obligations requiring its retention.

To exercise any of the rights above, please contact our data protection team via email or live chat on the platform. We will process your request within 21 business days.

9 Cross-Border Data Transfer

In operating a trusted and large-scale platform infrastructure, some data may be stored or processed on servers located outside Malaysia. However, miko69 ensures that:

• Any data transfer outside Malaysia is only made to countries or entities that provide a level of data protection comparable to or greater than Malaysia's.
• Strict data processing agreements are signed with all infrastructure partners to ensure your data is protected in accordance with international standards.
• Data transfers are carried out solely to ensure platform performance and service continuity, not for third-party commercial purposes.

10 Privacy Policy Amendments and Contact Us

Miko69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. Any material amendments will be communicated to you via in-platform notifications or email at least 7 days before taking effect.

Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your rights in relation to this privacy policy, please contact our Data Protection Officer: